Don't use email to go over someone's head

From my email etiquette training program, here's a simple but hard to follow rule: Don't use email to get your way via escalation.  

I'm sure all of us have either used this passive aggressive technique or been abused by it.  Using email to pull rank on someone is a prescription for disaster.  This is just one of 12 rules that everyone should follow -- especially your employees that represent your brand.  Contact me for details on the program. 

Rule 2: Don't Email Over Someone's Head 

Comments

[Letters to the Philippines]

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Daniel R